Payments & Refunds

Refund Policy

Most bookings are settled by card at the time of reservation. If your pickup is within 48 hours, or you'd simply rather not share card details, you can pay using one of the alternative methods below.

Last Updated: August 2026

Alternative Payment Methods (Bookings Within 48 Hours)

Zelle: info@mzride.com — claim a 15% discount every time you pay via Zelle.
Cash: please confirm with dispatch before making a cash payment.

Refund Policy

Your payment is 100% refundable if it doesn't meet our terms and conditions.

Deposits described in our Terms & Conditions (e.g. the 10% booking confirmation deposit) are non-refundable once a booking is confirmed, except where the service itself fails to meet the terms you agreed to at booking. Cancellation-related charges are governed by our Cancellation Policy.

Questions About a Charge?

If you believe a charge was made in error or a trip didn't meet our stated terms, contact our dispatch team at +1 (929) 999-1626 or res@mzride.com and we'll review it with you.