Terms & Conditions

1. Booking Confirmation

Payment is required before the trip start to confirm your booking. Please note the admin fee is non-refundable in case of cancellation.

2. Luggage Capacity

Select the right vehicle based on passengers and luggage:

• Sedan: 3 Passengers - 3 Luggage
• SUV: 5 Passengers - 5 Luggage
• Van: Confirmation required, options may vary.
• Limousine: Confirmation required, options may vary.

Excess luggage may require an extra vehicle at an additional cost.

3. Airport Pickup/Drop-off

This includes one destination only. Additional stops (e.g., other terminals or extra passengers) incur extra charges. Contact us for pricing.

4. Waiting Time

• International flights: 1 hour free (starts at landing time).
• Domestic flights: 45 minutes free (starts at landing time).

If more time is needed at the airport, inform us in advance. Additional waiting time is charged as follows:

• Sedan: $1.5/min
• SUV: $2/min
• Sprinter: $4/min

5. Diverted/Cancelled or Changed Flights

Please contact our dispatch at +1 (929) 999-1626 as soon as possible. If your chauffeur is already en route, a "No-Show" fee (100% of the fare) will be charged, or additional waiting time charges may apply if requested.

6. Cancellation Policy

• Free cancellation: 12+ hours before the scheduled pickup.
• Late cancellation (less than 12 hours): Full fare charged.

7. Alcohol Consumption

Alcohol is only allowed in limousines with a divider. Own alcohol is not permitted. Please contact us for alcohol purchase options.

8. Payments

Full fare is charged at the time of reservation. Any additional charges for extra services will be charged after the completed trip.

9. Gratuity

Gratuity/tips are voluntary but appreciated, as they help motivate our chauffeurs to maintain high service standards.

10. Car Seat

We can provide 3 options upon request: Infant Seat, Toddler Seat, or Booster Seat. Due to insurance policy, parents must verify the correct installation of the car seat.

Liability & Agreement — MZ Ride

• We are not responsible for delays due to weather, road conditions, or unforeseen events.
• We are not liable for mechanical breakdowns but will try to provide a replacement vehicle.
• We are not responsible for lost or damaged personal property.
• Drivers can refuse service to intoxicated or undisciplined passengers.
• No discrimination based on race, creed, sex, or nationality.

Liability & Agreement — Passengers

• Seat belts are required by law.
• Pets must be in a carrier (cleaning fees of $50 applicable otherwise).
• No illegal drugs or prohibited alcohol in the vehicle.
• Smoking is not allowed (a cleaning fee may apply and service may be terminated).
• Passengers are liable for any damage caused to the vehicle.