Privacy Policy

Information We Collect

• Account details: first name, last name, email address, phone number, and general area/neighborhood.
• Verification: a one-time code sent to your email and/or phone to confirm you own that contact information.
• Booking details: pickup and drop-off locations, date and time, passenger count, luggage count, your chosen vehicle, and any notes you add (such as flight details or special requests).
• Booking preferences: your chosen booking method (online or phone) and gratuity preference.

Please note we may require credit card authorization in order to process your transaction smoothly.

How We Use Your Information

• To verify your identity and create your account.
• To process and fulfill your booking requests and communicate with you about them (confirmations, status updates, dispatch contact).
• To apply verified-customer pricing you're eligible for.
• To maintain records required for insurance, safety, and dispute resolution.

Who We Share It With

We do not sell your personal information. We may share the minimum necessary information with:

• Our email and/or SMS delivery providers, solely to send you verification codes and booking notifications.
• Our chauffeurs/dispatch team, solely to fulfill your booking.
• Law enforcement or regulators, only where required by law.

Data Retention

We retain account and booking records for as long as needed to provide our service and meet legal/insurance recordkeeping requirements. You can ask us to review or delete your data at any time using the contact details below, subject to any records we're required to keep.

Your Choices

You can ask us to update inaccurate account details, or to close your account. Contact us and we'll action your request as quickly as we can.

This policy may be updated from time to time as our services change; the version in effect at the time you use our site is the one that applies.